Job Opportunities

Peace Corps/Sierra Leone
Freetown, Sierra Leone
Phone: +232 (0)78-367-654

POSITION: INFORMATION TECHNOLOGY SPECIALIST
CLOSING DATE: October 19, 2009
LOCATION: Freetown, Sierra Leone

Under the general supervision of the Administrative Officer with technical guidance provided by the International Technical Support (ITS) group in Washington, D.C.
The Information Technology (IT) Specialist is the primary contact for first-tier technical support at an overseas post, administering the local IT systems, maintaining ITS mandated configurations, and ensuring that all IT systems adhere to Peace Corps and US Government policy.  Daily tasks will be managed by the Administrative Officer or Country Director, yet the incumbent is expected to exercise initiative, independent judgment and skill while carrying out recurring duties.

Duties and Responsibilities

• Provides formal or informal IT training to overseas staff who have varying degrees of technical proficiency. 

• Provides first-tier computer and network support for an overseas office.

• Ensures that all IT-related needs are met while adhering to ITS/Peace Corps guidelines and policies.

• Identifies recurring problems, systemic problems or other factors impacting computer issues at post and reports them to the ITS group.

• Responsible for troubleshooting server problems and minimizing downtime for the users.

• Serves as the point of contact for issues concerning Post’s Internet Service Provider.

• Maintains ITS standard back-up system for mission-critical data. 

• Performs the daily server checklist to ensure proper operation of the server and network.

• Identifies and secures local IT resources to meet Post’s needs.

• Frequently reassesses the IT configurations and settings on staff and volunteer workstations to ensure that they meet ITS standards.

• Maintains an up-to-date IT inventory and software license database and assists ITS in procurement decisions.

Applicants with the following qualifications are encouraged to apply:
Mandatory

• Fluency in English
• Demonstrated experience in any form of training including ad hoc or informal training of co-workers.
• At least two years of experience in supporting/troubleshooting Windows computer systems within an office environment.
• Demonstrated experience providing technical support to computer users of various levels of computer skills in an office environment.
• Demonstrated ability to understand and interpret technical manuals, and written and verbal instructions.

Desired

• Demonstrated experience, either as a contractor or direct-hire employee, in U.S. Government agencies and/or Peace Corps.
• Demonstrated experience with standard Peace Corps software:  MS Server 2003 Small Business Server, Windows 2000 server, Windows 2000 Professional, MS Exchange, Excel, Microsoft Outlook, Word, and Access.
• Demonstrated experience with Local Area Networks/Wide Area Networks, including experience installing and troubleshooting Internet connectivity.
• Demonstrated experience administering and troubleshooting NT server and/or MS Exchange.
• Completion of training resulting in degrees and/or certificates in IT systems management and/or any related IT skills.

Provide a resume/CV stating your experience, skills and qualifications. All experience, skills and qualifications will be verified. Employment is contingent on a favorable security background check.

Submit applications to: The Human Resource Office, United States Embassy, Southridge Hill Station, Freetown, no later than October 19, 2009.